Shipping policy
Free Local Delivery:
We will contact you by text or email to confirm the delivery day. (Free local delivery can take up to 14 days.)
When out for delivery, we will knock at your door to see if someone is home. If no one answers, the chocolate will be left at your front door.
Shipping:
We offer shipping throughout the USA via Canada Post and USPS with an estimated delivery time of 5 to 10 business days. Canada Post and USPS delivery standards are based on normal delivery conditions and subject to change without notice.
* Shipping chocolate during the summer months is not ideal when temperatures are above 25° Celsius. At Schoki Chocolate we make a huge effort to avoid plastic and minimize waste. For these reasons we do not offer summer delivery with cold packs and shipping availability is on hold during warmer months. We recommend planning ahead and ordering before the hottest time of year, so you can enjoy some Schoki Chocolate during summer.
Online order process:
Orders take 2 to 14 business days to process. Delivery details will be provided in your confirmation email.
Returns:
As a retailer of handmade perishable food items, we are unable to accept returns. However, if for any reason you are dissatisfied with your purchase, please contact us at sales@schokichocolate.com. We are here to help!
*Schoki Chocolate Inc is not responsible for wrong shipping addresses or invalid addresses. Any returned items due to the wrong address being provided will be charged appropriately. Address changes or corrections will incur a fee.
*Pick up orders are non refundable, if you do not come pick up your order you are not able to cancel it once it has been processed, handmade and you are notified it is ready for pick up.
*Delivery dates are not guaranteed unless local courier services are used.